A colleague recently shared this with me and I thought you all might enjoy it as well. ONE. Give people more than they expect and do it cheerfully. TWO. Don't believe all you hear, spend all you have or sleep all you want. THREE. When you say, 'I love you,' mean it. FOUR. When you say, 'I'm sorry,' look the person in the eye. FIVE. Never laugh at anyone's dreams. People who don't have dreams don't have much. SIX. In disagreements, fight fairly. SEVEN. Talk slowly but think quickly. EIGHT. When someone asks you a question you don't want to answer, smile and ask, 'Why do you want to know?' NINE. Remember that great achievements often involve great risk. TEN. When you lose, don't lose the lesson. ELEVEN. Remember the three R's: Respect for self; Respect for others; and Responsibility for all your actions. TWELVE. Don't let a little dispute injure a great friendship. THIRTEEN. When you realize you've made a mistake, take immediate steps to correct it. FOURTEEN. Smile when picking up the phone. The caller will hear it in your voice. FIFTEEN. Spend some time alone to relax and regroup.