A colleague recently shared this with me and I thought you all might enjoy it as well. ONE. Give people more than they expect and do it cheerfully. TWO. Don't believe all you hear, spend all you have or sleep all you want. THREE. When you say, 'I love you,' mean it. FOUR. When you say, 'I'm sorry,' look the person in the eye. FIVE. Never laugh at anyone's dreams. People who don't have dreams don't have much. SIX. In disagreements, fight fairly. SEVEN. Talk slowly but think quickly. EIGHT. When someone asks you a question you don't want to answer, smile and ask, 'Why do you want to know?' NINE. Remember that great achievements often involve great risk. TEN. When you lose, don't lose the lesson. ELEVEN. Remember the three R's: Respect for self; Respect for others; and Responsibility for all your actions. TWELVE. Don't let a little dispute injure a great friendship. THIRTEEN. When you realize you've made a mistake, take immediate steps to correct it. FOURTEEN. Smile when picking up the phone. The caller will hear it in your voice. FIFTEEN. Spend some time alone to relax and regroup.

No one has a crystal ball — but we can foresee what credit union regulations might be coming down the pipeline. To better prepare ourselves I’d like to invite you to an exclusive World Council of Credit Unions webinar designed to keep you at the forefront of global regulatory compliance issues. The Basel III Capital Accord and CU Regulation Webinar will be offered on Feb. 1, 2012, from 9 to 11 a.m. Central Standard Time (CST) in English and on Feb. 2, 2012, from 9 to 11 a.m. Central Standard Time (CST) in Spanish. The cost is • US$100 for World Council members with developed CU movements (Australia, Canada, Great Britain, Ireland, Poland, USA) • US$50 for World Council members with developing CU movements • US$200 for non-members You’ll hear from regulatory expert Glenn Westley and learn about the most influential regulatory guidelines in the world — the Basel III Capital Accord. Find out what changes may be coming and how they could directly or indirectly affect your credit union. Plus, you will have the opportunity to ask your most pressing questions. To sign up visit www.woccu.org/webinars.

Prof Hans Rosling has a 4-minute video using 3-D graphics showing how health, the economy and poverty relate over time in different countries.  It has some lessons that may interest our network members as we all try to improve our communities through credit unions.  And I'd love to learn how to use those graphics in my presentations!  Check it out if you have a minute: www.youtube.com/watch?v=jbkSRLYSojo