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Here's your chance to post a question that you would like your Network member peers to answer. Just type a question into the blank, check the general category to which the question belongs and hit "Submit". Your question will be posted online and will also be emailed to members who subscribe to the category you selected.

Share your knowledge and experience with other members by responding to their questions. Click on "Comments" below the posted question and your answer will be posted online as well as emailed to members who subscribe to the question's category.

Administrative questions about the Network should be sent directly to the Network Manager, Brianne Hurford at

Hello everyone, we are launching a new " Customer Service Experience" Culture in our credit union/ SACCO and there is a whole debate as to why we are not using " Member" in place of " customer". I would like to hear from you which one is applicable to promote our credit union spirit. Is it to refer to our members as customer or as members?

Can you help me find a mentor/coach in the field of reseach and development, specifically on the procedure of conducting feasibility study?

Points, how do you earn them and who tracks them?



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